Background Supervisor

Open Date: 08/02/2022

Closing Date: Until Filled

Requisition Number: 019-2022

Department: Gaming

Classification: Full-Time / Non-Exempt

Salary: Commensurate with Experience

Location: Valley Center, CA

OPPORTUNITY:

Under the supervision and direction of the Backgrounds Manager, this position helps facilitate and aid in the direct supervision of Background Investigator and Licensing Specialist staff. Ensure all Manager given tasks and duties are conducted in a timely manner and follow the standards for the Rincon Gaming Commission (RGC) as well as National Indian Gaming Commission (NIGC). In the absence of the Backgrounds Manager, the Backgrounds Supervisor will assume the responsibility in management and activities of the department. Including but not limited to delegating tasks, attending, and leading meetings, resolving issues with applicants, vendors, or staff.

JOB RESPONSIBILITIES:

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  • Ensure gaming license applications are complete and confirm/clarify gaps in employment and residences, confirm contact information and assist prospective gaming operation employees with the completion of the gaming license application.
    Verify applicant has signed all release forms.
  • Complete a comprehensive report compiling all investigative material in a clear and concise manner. Make gaming license suitability recommendations and submit the report to the Backgrounds Supervisor/Manager for review/approval.
  • Testify and/or present evidence at gaming license hearings regarding any sanctions imposed by the Commission.
  • Conduct background investigations to determine compliance with NIGC, Secretarial Procedures, RGC regulations, and policies and procedures.
  • Conducts electronic searches, which may include criminal and investigative record checks of the FBI database through NIGC, banking and credit history, court records, Federal, State, and local law enforcement agencies.
  • Provide mentorship to Background Investigator II.
  • Conduct background investigations of vendors and management personnel.
  • Ensure vendor licensing compliance by tracking vendor licensing status, send electronic renewal applications and receipt of all necessary materials for approval.
  • Oversee compliance with the Secretarial Procedures.
  • Oversee the registration of all Junket Vendors.
  • Ensure all assigned gaming license applicant files are completed in a timely manner by background investigation staff to meet NIGC deadlines and requirements. If further action is needed will discuss action plan with Backgrounds Manager.
  • Monitor legal compliance with federal, state, and gaming laws.
  • Foster and maintain productive working relationships with gaming operation personnel.
  • Assist Background Manager in preparation of schedules and delegation of work to ensure proper departmental coverage.
  • Administer all departmental employee new hire training.
  • Conduct and complete performance evaluations for departmental staff.
  • Inform and update the Backgrounds Manager regarding all situations and activities with the Background Department, including personnel issues.
  • Maintain high level of discipline and morale in pursuit of departmental goals.
  • Provide gaming operation applicant suitability recommendations regarding criminal charges that are infractions, misdemeanors, and felonies. Interview applicants to confirm, verify or rule-out criminal or other questionable information conflicting with the applicable rules and regulations.
  • Testify and/or present evidence at gaming commission hearings.
  • Attend meetings and trainings as required by the Backgrounds Supervisor/Manager.
  • Supervise Background department staff in the absence of the Background Manager.
  • Prepare statistical reports for the Executive Director as requested.
  • Ability to exercise attention to detail and have excellent judgement and problemsolving skills.
  • Must be a team player with strong multi-tasking skills, time management and ability to accommodate a flexible work schedule based on the needs of the department.
  • Superior customer service skills, professional client-centered manner that will uphold the integrity of the Gaming Commission.
  • Work closely with Commission Department Managers and provide administrative support when appropriate.
  • Ability to manage all confidential and proprietary information in accordance with Gaming Commission policies and procedures.

OTHER DUTIES

  • Demonstrates an awareness and appreciation of the cultural diversity of the community.
  • Maintain a clean and safe working environment.
  • Adhere to safety standards and regulations of the Tribal Council.
  • Handle all confidential and proprietary information in accordance Rincon Tribal Government and Gaming Commission policies and procedures.
  • Building strong working relationships and adjusting to how individuals’ function and react.
  • Perform other related or non-related job duties as required by the Assistant Executive Director or Executive Director.

JOB QUALIFICATIONS:

EDUCATION/EXPERIENCE AND/OR TRAINING

  • A minimum of five years related experience conducting background related investigations preferably with a regulatory agency.
  • Associates Degree preferred. Equivalent combination of experience and or training may substitute for college education.
  • Completion of Gaming Commission Certification Training.
  • Completion of internal Background Investigator testing requirements.
  • Ability to objectively coach employees and management through complex, difficult, and emotional issues.
  • The ability to research and analyze various different type of data information.
  • Bilingual preferred (Spanish).

LICENSES OR CERTIFICATIONS

The following license and certification are required to be maintained throughout employment and are not subject to waiver:

  • Valid California Driver’s License. Must maintain a satisfactory driving record with the DMV.
  • Ability to pass an extensive background check and obtain a Gaming License.
  • Must be willing to sign a Non-disclosure and Confidentiality Agreement upon employment.

WORK-RELATED KNOWLEDGE

  • Working knowledge of the Secretarial Procedures, Tribal Gaming Ordinances policies and procedures, NIGC Regulations, State and local laws that pertain to the establishment.
  • Gaming operation policies and procedures and commission policies and procedures.
  • Knowledge of current laws pertaining to regulatory issues surrounding Indian Gaming and Fair Credit Act.
  • Knowledge of current methods of background investigative techniques.
  • Excellent interpersonal skills, ability to communicate effectively both orally and in writing; be able to establish and maintain effective working relationships.
  • Strong organizational skills and the flexibility and ability to manage time and multiple tasks with little supervision.
  • Successful applicants will be a creative thinker, an energetic self-starter who enjoys new challenges and are able to function comfortably in a fast-paced team environment or independently.